The Tourist Office of Les Vals du Dauphiné is committed to the quality of your welcome

Your tourist office in Les Vals du Dauphiné is currently being classified as a category II and belongs to the network of the Fédération Départementale de l’Isère and the French Tourist Offices.

Because your holidays and hobbies matter to us, we are committed to:

  • Provide you with a reception area and an easily accessible information area,
  • Facilitate your procedures,
  • Offer you furniture to sit on,
  • Inform you free of charge about the local tourist offer,
  • Post and distribute its opening periods expressed in at least two foreign languages,
  • Be open at least 240 days a year, Saturday and Sunday included, during tourist or entertainment periods,
  • Answer your letters every year,
  • Ensure a permanent reception service staffed by staff who speak at least two foreign languages,
  • Ensure the supply of printed tourist maps, plans and guides,
  • Give you access to its bilingual website,
  • Disseminate its tourist information also on paper translated into at least one relative foreign language:
    • to all classified tourist accommodation containing at least the name of the establishment, postal details, e-mail, website address, telephone details and classification level,
    • cultural, natural or leisure monuments and tourist sites that may include information on usage rates, periods and times of public access, the website and telephone and postal details,
    • to events and entertainment,
    • to emergency telephone numbers.
  • Update its tourism information annually,
  • Post emergency phone numbers outside,
  • Present the entire qualified offer of its intervention zone for all clients,
  • Process your complaints and measure your satisfaction,
  • Respect a quality approach,
  • Provide you with a resident advisor,
  • Ensure the reliability and timeliness of information on the local tourist offer.

May you have a complaint or suggestion?