The Tourist Office of Les Vals du Dauphiné is committed to the quality of your welcome
Your tourist office in Les Vals du Dauphiné is currently being classified as a category II and belongs to the network of the Fédération Départementale de l’Isère and the French Tourist Offices.
Because your holidays and hobbies matter to us, we are committed to:
- Provide you with a reception area and an easily accessible information area,
- Facilitate your procedures,
- Offer you furniture to sit on,
- Inform you free of charge about the local tourist offer,
- Post and distribute its opening periods expressed in at least two foreign languages,
- Be open at least 240 days a year, Saturday and Sunday included, during tourist or entertainment periods,
- Answer your letters every year,
- Ensure a permanent reception service staffed by staff who speak at least two foreign languages,
- Ensure the supply of printed tourist maps, plans and guides,
- Give you access to its bilingual website,
- Disseminate its tourist information also on paper translated into at least one relative foreign language:
- to all classified tourist accommodation containing at least the name of the establishment, postal details, e-mail, website address, telephone details and classification level,
- cultural, natural or leisure monuments and tourist sites that may include information on usage rates, periods and times of public access, the website and telephone and postal details,
- to events and entertainment,
- to emergency telephone numbers.
- Update its tourism information annually,
- Post emergency phone numbers outside,
- Present the entire qualified offer of its intervention zone for all clients,
- Process your complaints and measure your satisfaction,
- Respect a quality approach,
- Provide you with a resident advisor,
- Ensure the reliability and timeliness of information on the local tourist offer.